Delivery and Returns

Delivery Policy

We are committed to ensuring your order reaches you quickly and safely. Please review our delivery terms below:

  • Delivery Locations: We deliver across the UK, including mainland and select remote areas. Additional charges may apply for certain regions, such as the Scottish Highlands and islands.
  • Delivery Timeframes: Orders are typically processed within 3-5 business days and delivered within 3-5 business days for standard shipping. 
  • Delivery Charges: We offer free shipping on all orders, regardless of order size or value.
  • Tracking Your Order: Once dispatched, you will receive a tracking number to monitor your delivery status.
  • Missed Deliveries: If delivery is attempted and missed, our courier will provide instructions for re-delivery or collections.
  • Delays, Lost, or Misrouted Deliveries: While we strive to deliver your order on time, unforeseen delays or issues may occasionally occur. If your delivery is delayed, lost, or misrouted:
    • Please contact us immediately here, and we will work with our courier to resolve the issue as quickly as possible.
    • We are not liable for any supplementary costs incurred by you (e.g., missed appointments or consequential losses) as a result of a delayed, lost, or misrouted delivery. However, we will refund or replace the affected order if deemed necessary.
  • Damaged or Missing Items: If your order arrives damaged or incomplete, please contact us within 48 hours of receipt for assistance.
  • Returns: For information on returns and refunds, please see our Returns Policy.

    If you have any questions about delivery, feel free to contact us via our form here.

    Returns Policy

    We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, please review our returns policy below

    • Cancelling or Amending an Order: You have the right to cancel or amend your order before it has been dispatched. To do so, please contact us as soon as possible  here. If your order has already been dispatched, you may still cancel it. In this case, you will need to follow the returns process outlined below. Once the item is returned to us, we will issue a refund.
    • Eligibility for Returns: Items can be returned within 30 days of delivery. To be eligible for a return, products must be unused, in their original condition, and in the original packaging. 
    • How to Initiate a Return: To start a return, please contact us here with your order number and details of the item(s) you wish to return. We will provide instructions on how to proceed.
    • Return Shipping: We offer free return shipping within the UK. Once your return is authorised, we will provide a prepaid shipping label for you to send the item(s) back.
    • Refunds: Once we receive and inspect the returned item(s), we will process your refund within 5-7 business days. Refunds will be issued to the original payment method. Please note that it may take additional time for your bank or credit card provider to reflect the refund.
    • Exchanges: If you wish to exchange an item for a different size, colour, or product, please contact us here. Exchanges are subject to stock availability.
    • Damaged or Faulty Items: If your item arrives damaged or faulty, please contact us within 48 hours of receipt. We may request photos to assess the issue and will arrange for a replacement or refund.

    If you have any questions about our returns policy, feel free to reach out to us here.